Treatments Terms & Conditions

We hold your appointments just for you and ask that you give 24 hours’ notice of cancellation.  Where no notice or less than 24 hours’ notice is given, the entire booked treatment charge will apply, unless we have been able to reallocate your space to another client. In the event you are late for your treatment, your therapist will complete as much of the treatment as possible in the time remaining and the full treatment charge will apply.

All treatment times are approximate and include a consultation and aftercare advice.

Please be aware that treatment times may be moved by up to 30 minutes from the time selected, we will contact you in this instance.

Please arrive at least five minutes before your treatment time.

Please ensure that you inform your therapist if you are too hot/cold, if your position is not comfortable or the therapist’s pressure is not enjoyable. We will try to adjust techniques to suit you.

Please ensure any contact lenses and make-up is removed prior to a facial treatment.

No jewellery should be worn when attending any treatment. We do not accept any responsibility for lost jewellery.